Return & Refund Policy
Return & Refund Policy
At Luma Nutrition, we want you to be completely satisfied with your purchase. If you're not happy with your order, we
offer a generous 90-day return policy.
Our 90-Day Money-Back Guarantee
You have 90 days from the date of purchase to return any product for a full refund, even if the bottle has been opened
and used.
What's Covered
✓ Opened bottles - You can try the product and still return it
✓ Unopened bottles - Full refund on unused products
✓ Multiple bottles - Return all bottles from your order
✓ Subscription orders - Each shipment has its own 90-day window
How to Return a Product
Step 1: Contact Us
Email us at help@lumanutrition.com with:
- Your order number
- Which product(s) you want to return
- Reason for return (optional, but helps us improve)
Step 2: Ship the Product Back
- We will send you the address to our warehouse where you can send the product
- Pack the bottles securely (opened or unopened)
- Include empty bottles if you've used the product
- Ship to the return address we provide
- You're responsible for return shipping costs
Step 3: We Process Your Refund
- We process refunds every Friday
- Once we receive your return, we'll issue your refund within 1-2 weeks
- Refunds go back to your original payment method
- You'll receive an email confirmation when the refund is processed
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- Keep your tracking number until you receive your refund
When Will I Get My Refund?
Timeline:
- We process refunds weekly on Fridays
- Allow 1-2 weeks after we receive your return
- After we issue the refund, your bank may take 3-5 business days to post it
Total timeframe: Usually 2-3 weeks from when you ship your return to when you see the refund in your account.
Do I Have to Return the Bottles?
Yes, we require you to return the product (including empty bottles) to receive a refund. This helps prevent fraud and
keeps our prices low for all customers.
Damaged or Wrong Item Received
If you received the wrong product or a damaged item:
We'll make it right:
- Contact us immediately at help@lumanutrition.com
- Send photos of the damaged item or wrong product
- We'll send a replacement right away
- You don't need to return the damaged/wrong item
Already Consumed the Entire Product?
Our 90-day guarantee still applies even if you've finished the bottle. We want you to have enough time to try the
product and see if it works for you.
- Return the empty bottle(s)
- Follow the same return process
- Full refund within 90 days of purchase
Subscription Returns
Each subscription shipment has its own 90-day return window:
- If you received 3 monthly shipments, each has a separate 90-day period
- You can return one shipment and keep the others
- You can also cancel future shipments while returning past ones
Questions?
If you have any questions about returns or refunds, contact our support team at help@lumanutrition.com. We're here to
help!