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Return & Refund Policy

Last updated on Feb 11, 2026

Return & Refund Policy

At Luma Nutrition, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a generous 90-day return policy.

Our 90-Day Money-Back Guarantee

You have 90 days from the date of purchase to return any product for a full refund, even if the bottle has been opened and used.

What's Covered

✓ Opened bottles - You can try the product and still return it
✓ Unopened bottles - Full refund on unused products
✓ Multiple bottles - Return all bottles from your order
✓ Subscription orders - Each shipment has its own 90-day window

How to Return a Product

Step 1: Contact Us
Email us at help@lumanutrition.com with:

  • Your order number

  • Which product(s) you want to return

  • Reason for return (optional, but helps us improve)

Step 2: Ship the Product Back

  • We will send you the address to our warehouse where you can send the product

  • Pack the bottles securely (opened or unopened)

  • Include empty bottles if you've used the product

  • Ship to the return address we provide

  • You're responsible for return shipping costs

Step 3: We Process Your Refund

  • We process refunds every Friday

  • Once we receive your return, we'll issue your refund within 1-2 weeks

  • Refunds go back to your original payment method

  • You'll receive an email confirmation when the refund is processed

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping method

  • Keep your tracking number until you receive your refund

When Will I Get My Refund?

Timeline:

  • We process refunds weekly on Fridays

  • Allow 1-2 weeks after we receive your return

  • After we issue the refund, your bank may take 3-5 business days to post it

Total timeframe: Usually 2-3 weeks from when you ship your return to when you see the refund in your account.

Do I Have to Return the Bottles?

Yes, we require you to return the product (including empty bottles) to receive a refund. This helps prevent fraud and keeps our prices low for all customers.

Damaged or Wrong Item Received

If you received the wrong product or a damaged item:

We'll make it right:

  • Contact us immediately at help@lumanutrition.com

  • Send photos of the damaged item or wrong product

  • We'll send a replacement right away

  • You don't need to return the damaged/wrong item

Already Consumed the Entire Product?

Our 90-day guarantee still applies even if you've finished the bottle. We want you to have enough time to try the product and see if it works for you.

  • Return the empty bottle(s)

  • Follow the same return process

  • Full refund within 90 days of purchase

Subscription Returns

Each subscription shipment has its own 90-day return window:

  • If you received 3 monthly shipments, each has a separate 90-day period

  • You can return one shipment and keep the others

  • You can also cancel future shipments while returning past ones

Questions?

If you have any questions about returns or refunds, contact our support team at help@lumanutrition.com. We're here to help!