Home Returns & Refunds How to Cancel an Order

How to Cancel an Order

Last updated on Feb 11, 2026

How to Cancel an Order

Need to cancel an order? The process depends on whether your order has already shipped.

Order Not Yet Shipped

If your order hasn't shipped yet, we can cancel it and issue a full refund.

How to cancel:

  1. Email help@lumanutrition.com immediately

  2. Include your order number

  3. Request cancellation

We'll cancel your order and process a refund right away. You'll receive a confirmation email once it's canceled.

Important: Orders typically ship within 24 hours, so contact us quickly if you need to cancel.

Order Already in Processing

If your order is being processed by our warehouse, we'll forward your cancellation request to our fulfillment team.

Two possible outcomes:

  1. Caught in time - We stop the order and process your refund

  2. Already shipped - See the "Order Already Shipped" section below

We'll let you know which applies to your order.

Order Already Shipped

Once your order has been handed to USPS, we cannot recall it during transit. However, you have two options:

Option 1: Refuse Delivery

  • When the package arrives, don't accept it

  • Tell the mail carrier you're refusing the delivery

  • The package will automatically return to us

  • We'll process your refund once we receive it back (1-2 weeks)

Option 2: Return to Sender

  • If the package is left at your door, don't open it

  • Write "Return to Sender" on the package

  • Take it to your local post office

  • The package will be returned to us

  • We'll process your refund once we receive it back (1-2 weeks)

Option 3: Standard Return Process

  • Keep the package and request a return

  • Follow our normal return process (see our Return & Refund Policy article)

  • You'll need to ship it back at your expense

  • Full refund within our 90-day guarantee period

Canceling a Subscription Order

If you want to cancel future subscription shipments (not a current order):

  1. Log into your subscription portal (link in any email from us)

  2. Click "Cancel Subscription"

  3. Your future shipments will stop immediately

Or contact us at help@lumanutrition.com and we'll cancel it for you.

Order Cancellation by Mistake?

If we accidentally canceled an order you wanted:

  • Contact us at help@lumanutrition.com

  • We'll create a new order for you

  • We'll honor the same price and any discounts from the original order

Need Help?

If you're unsure about your order status or need help canceling, contact our support team at help@lumanutrition.com with your order number and we'll assist you right away.