Subscriptions

How to Manage Your Subscription

Managing Your Luma Nutrition Subscription You have complete control over your Luma Nutrition subscription. You can cancel, pause, skip deliveries, change your delivery date, or modify products at any time through your customer portal. Accessing Your Subscription Portal 1. View your subscription here: https://lumanutrition.com/a/account/login 2. You'll be logged into your customer portal where you can make changes 3. Or contact us by sending us a chat message or emailing use at help@lumanutrition.com and we can manage your subscription for you Cancel Your Subscription - You can cancel at any time with no restrictions or fees - Simply log into your customer portal and click "Cancel Subscription" - You'll stop receiving future shipments immediately - https://lumanutrition.com/a/account/login Pause Your Subscription - Need a break? You can pause your subscription temporarily - Your subscription will remain inactive until you choose to resume - No shipments or charges while paused - https://lumanutrition.com/a/account/login Skip a Delivery - Skip your next shipment if you have enough product - This pushes your next delivery date forward - You'll still remain subscribed - https://lumanutrition.com/a/account/login Change Your Delivery Date - Move your next delivery to any date that works for you - Great for vacations or if you need more or less time between shipments - https://lumanutrition.com/a/account/login Change Delivery Frequency - Switch between delivery intervals (30 days, 60 days, 90 days, etc.) - Adjust based on how quickly you go through the product Add or Swap Products - Add additional products to your subscription - Replace a product with a different one - Modify quantities Need Help? If you have trouble accessing your customer portal or making changes, contact our support team at help@lumanutrition.com and we'll be happy to assist you. Loyalty Discount As a valued subscriber, you may be eligible for additional savings. If you're considering canceling, reach out to us first - we may be able to offer you an exclusive loyalty discount to keep your subscription active.

Subscription vs. One-Time Purchase

Understanding Subscriptions vs. One-Time Orders When you order from Luma Nutrition, you have two options: a one-time purchase or a subscription. One-Time Purchase - Pay once, receive one shipment - No automatic renewals - No ongoing charges - Full price with no subscription discount Subscription (Subscribe & Save) - Lower price with subscription discount - Automatic deliveries at your chosen interval - Free shipping on all subscription orders - Full control to cancel, pause, or modify anytime - No commitment - cancel whenever you want How to Ensure You're Ordering One-Time Only When adding a product to your cart, look for the purchase option selector: 1. Choose "One-Time Purchase" instead of "Subscribe & Save" 2. The price will be slightly higher for one-time orders 3. Review your cart before checkout to confirm it shows "One-Time Purchase" Already Ordered by Accident? If you accidentally signed up for a subscription when you meant to make a one-time purchase: 1. Access your subscription portal here: https://lumanutrition.com/a/account/login 2. Cancel the subscription immediately 3. You'll only receive the first shipment you already ordered Or contact us at help@lumanutrition.com and we'll cancel it for you right away. Checking If You Have an Active Subscription Not sure if you have a subscription? Here's how to check: - Look for emails from Luma Nutrition about upcoming shipments - Check your account here: https://lumanutrition.com/a/account/login - Look for subscription management links in any emails we've sent - Contact our support team and we'll check for you Why Choose a Subscription? Many customers prefer subscriptions because: - Save money - Get up to 40% off compared to one-time purchases - Never run out - Automatic deliveries keep you stocked - Complete flexibility - Cancel, pause, or skip anytime - Free shipping - All subscription orders ship free - Exclusive perks - Loyalty discounts and free gifts on future orders The subscription gives you all the benefits with no commitment or risk since you can cancel at any time.