Where Is My Order?
Where Is My Order? (Order Tracking)
Shipping Timeframes
Processing Time:
- Orders are typically shipped within 24 hours of being placed
- Orders placed on weekends or holidays ship the next business day
Delivery Time:
- Most orders arrive within 3-5 business days after shipping
- We ship via USPS
- You'll receive a tracking number via email once your order ships
How to Track Your Order
1. Check Your Email - Look for a shipping confirmation email from Luma Nutrition
2. Click the Tracking Link - The email contains a USPS tracking number and link
Tracking Shows No Updates for 2-3 Days
Sometimes USPS doesn't scan packages at every checkpoint. This is normal and doesn't mean your package is lost. It's
likely still moving through the postal system.
What to do:
- Wait another 1-2 business days
- Check the expected delivery date
- If it's been more than 5 business days since shipping, contact us
Tracking Shows No Updates for 5+ Days
If your tracking hasn't updated in 5 or more business days, your package may have been misplaced during transit.
We'll help:
- Contact us at help@lumanutrition.com
- We'll investigate with USPS
- If the package is lost, we'll send a replacement immediately
Package Shows Delivered But I Don't Have It
First Steps:
1. Check your mailbox, front porch, back door, and garage
2. Ask family members or roommates if they brought it in
3. Check with neighbors - sometimes carriers deliver to the wrong address
4. Look for a delivery notice from USPS
5. Contact your local post office with the tracking number
Still Can't Find It:
If you've checked everywhere and still don't have your package:
- Wait 1-2 additional business days (sometimes "delivered" is premature)
- Contact us at help@lumanutrition.com
- We'll send you a replacement order right away
No Tracking Number Received
If you haven't received a tracking number within 48 hours of ordering:
- Check your spam/junk folder
- Verify the email address on your order
- Contact us and we'll resend the tracking information
Do You Offer Expedited Shipping?
We currently offer one standard shipping speed (3-5 business days via USPS), which is already quite fast. We don't offer
expedited or overnight shipping at this time.